Links open the original provider in a new tab. Reading is often free; software, licences, advice or individual downloads may require registration, membership or payment.
WKO AT Generator Source: German
Create a website privacy notice The WKO generator guides you through the information needed for a privacy notice. A useful starting point for your hotel website.
How it helps your property List your booking journey, contact forms, newsletter, maps, videos and service providers first. The result must reflect your actual processes.
Access: External online guide; check access requirements when starting
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
Alternative WKO starting page (German) ↗ (opens a new window) WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Website legal notice: requirements and examples WKO explains website legal notices and links to its legal notice service.
How it helps your property Have your business legal form ready. Check company and contact details against your website and booking confirmations.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Understanding cookies and consent Guidance on necessary cookies and consent for optional services.
How it helps your property Test your website after choosing “Reject” as well. Include maps, videos and advertising measurement.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Template & legal guidance Source: German
Hotel terms (AGBH): read the current guidance first WKO’s central page for hotel contract terms. WKO currently highlights revisions and problematic older clauses.
How it helps your property Do not reuse an old PDF without checking it. Read the original page’s update notes first and have your terms reviewed professionally.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Withdrawal button: room booking or voucher shop? WKO distinguishes date-specific room bookings from undated vouchers and goods sold in a hotel shop.
How it helps your property Austria: rules apply from 1 October 2026. Non-residential accommodation for specified dates is generally exempt; assess shop offers separately. Check German rules if you target customers in Germany.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Accessibility: website and property Guidance on building access, digital services and guest communication.
How it helps your property Assess the booking journey, keyboard navigation and clear room information separately from building requirements.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Displaying hotel prices WKO guidance on showing prices, supplements and tourism taxes.
How it helps your property Compare the website, booking form and price list using the same example booking. Do not copy an outdated tourist tax amount.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Forms & explanation Source: German
Guest register and registration requirements WKO’s starting point for guest registers, with links to forms.
How it helps your property Check your form version and which municipality or city authority is responsible.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Template Source: German
Sample house rules for respectful behaviour WKO guidance with sample house rules against discrimination.
How it helps your property This is a topic-specific template, not a complete set of house rules for every operational process. Review additions individually.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Hotel TV: rights and licensing Guidance on hotel room television and the relevant usage rights.
How it helps your property Record TVs in rooms and shared areas separately. Bring existing agreements to a consultation.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) AKM AT Guide Source: German
Music at your property: AKM guidance Information for businesses playing music publicly.
How it helps your property Include the lobby, breakfast room, events and telephone hold music in your list of uses.
Access: Information freely accessible; licences may involve fees
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
AKM: open original (German) ↗ (new tab) (opens a new window) EDÖB CH Guide Source: German
Privacy notices in Switzerland The Swiss data protection authority explains the contents and preparation of website privacy notices.
How it helps your property Do not reuse Austrian templates without checking them. Clarify any additional rules that apply to international operations.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
EDÖB: open original (German) ↗ (new tab) (opens a new window) Hotelverband Deutschland (IHA) DE Resource directory Source: German
Hotel guides and publications for Germany A searchable publications directory from the German Hotel Association.
How it helps your property Check the date, federal state, price and access conditions before choosing a document.
Access: Mixed offering: some publications require payment or membership
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
Hotelverband Deutschland (IHA): open original (German) ↗ (new tab) (opens a new window) WKO AT PDF guide Source: German
Fire safety for accommodation providers A WKO guide introducing operational fire safety responsibilities.
How it helps your property Compare it with your property’s permits and professional advice. General guidance does not replace an on-site assessment.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT PDF checklist Source: German
Blackout preparedness checklist A checklist for preparing for an extended power outage.
How it helps your property Work through it with your team and add responsibilities, manual procedures and reachable contacts for your property.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Food hygiene and HACCP WKO’s starting point for food and hygiene rules in hospitality.
How it helps your property Specify your actual catering services: breakfast, restaurant, buffet and storage involve different tasks.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Downloads Source: German
Allergen information and practical resources A collection of materials on food and allergen labelling.
How it helps your property Review menus, recipes and responsibilities together. Update documentation when ingredients change.
Access: Public information; some services may require registration
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Hotel playground safety Information for playground operators in hotels and restaurants.
How it helps your property Compile equipment lists, inspection records and maintenance responsibilities. Consider manufacturer instructions and local requirements.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Defibrillators: guidance on requirements WKO does not identify a general statutory requirement for accommodation providers to supply a defibrillator.
How it helps your property Clarify property-specific requirements and appropriate equipment with professionals. Plan purchase, maintenance and training together.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Operating permits for accommodation premises WKO guidance on permits for accommodation facilities.
How it helps your property Gather existing permits before alterations or a change of use and discuss your specific plans with the responsible authority.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) ÖHV AT Guide Source: German
Lost property at hotels Industry-specific guidance on items left behind by guests.
How it helps your property Prepare a lost-property log; use the original guidance to clarify storage, return and contact with the lost-property authority.
Access: Information page; additional services may be restricted to members
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
ÖHV: open original (German) ↗ (new tab) (opens a new window) WKO AT Metrics & benchmarks Source: German
Hotel fitness check: compare performance indicators WKO’s introduction to hotel performance checks and industry benchmarks.
How it helps your property Compare compatible property types, periods and cost definitions only. Check the edition and data year of the benchmark.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) aws / WKO AT Planning software Source: German
Cash flow planning with Plan4You Financial planning software from aws and WKO for cash flow and financing needs.
How it helps your property Prepare seasonal patterns, payment dates and investments. Regularly compare forecasts with actual figures.
Access: Free software; registration with the provider required
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
aws / WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Review cash flow and plan scenarios WKO guidance linking to planning resources and scenarios.
How it helps your property Organise receipts and payments by due date. A booked room night is not yet money in your bank account.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Database Source: German
Find funding for your business A funding database searchable by federal state and project.
How it helps your property Have the project goal, location and planned start date ready. Check eligibility before making binding commitments.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
VAT: accommodation and additional services WKO’s overview of reduced VAT rates includes accommodation.
How it helps your property Review rooms, breakfast, extras and packages with your tax adviser. One flat rate does not necessarily apply to every package.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Contract checklist Source: German
Cancellation charges: check the agreement first A checklist covering hotel contracts and agreed terms.
How it helps your property Check the booking, cancellation terms and any resale first. A calculator cannot establish an enforceable claim from these alone.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Regional calculator Source: German
Vienna tourist tax: explanation and calculator WKO guidance linking to the City of Vienna’s tourist tax calculator.
How it helps your property Use for Vienna only. Check stay dates, breakfast and the assessment basis against the current source.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) RIS AT Regional legislation Source: German
Carinthia: tourist tax legislation Consolidated provincial legislation for Carinthia.
How it helps your property Ask the municipality about its specific tariff and any additional levies.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
RIS: open original (German) ↗ (new tab) (opens a new window) RIS AT Regional legislation Source: German
Styria: overnight accommodation tax Consolidated Styrian overnight accommodation tax legislation.
How it helps your property Check the applicable version, accommodation type and exemptions before calculating charges.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
RIS: open original (German) ↗ (new tab) (opens a new window) Stadt Salzburg AT Regional forms Source: German
City of Salzburg: overnight accommodation tax City information and forms for overnight accommodation tax.
How it helps your property This link applies to the City of Salzburg. For other municipalities, contact the relevant local authority.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
Stadt Salzburg: open original (German) ↗ (new tab) (opens a new window) WKO AT Agreement overview Source: German
Collective agreement and pay tables WKO’s overview includes the hotel and restaurant industry.
How it helps your property Select the industry, federal state and effective date; do not confuse pay-table dates with the framework agreement’s date.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Template Source: German
Employment particulars and contract templates Sample employment documents for hotels and restaurants.
How it helps your property Choose the template appropriate to the employment relationship and have the current version reviewed.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) Arbeitsinspektion AT Templates Source: German
Working time: official templates The Labour Inspectorate provides working-time notices and record templates in its publications.
How it helps your property A planned staff rota does not replace records of hours actually worked.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
Arbeitsinspektion: open original (German) ↗ (new tab) (opens a new window) WKO AT Training materials Source: German
Apprenticeships: training guides and records Training materials for hotel and restaurant occupations.
How it helps your property Choose the relevant apprenticeship and review the documentation with the person supervising training.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Manage guest reviews professionally A WKO guide with checklists, sample replies and guidance on removal requests to review platforms.
How it helps your property Distinguish service criticism from a possible policy violation. A negative review is not removed simply because it is unwelcome.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) Google AT · DE · CH Guide Source: German
Google Business Profile for hotels Google explains how to manage hotel information, amenities, photos and booking links.
How it helps your property Match the hotel name, address and contact details to your website. Correct inaccurate amenities.
Access: Free help; a Google account is needed to manage a profile
Source reviewed: 8 November 2026 . Check the current version with the provider.
Google: open original (German) ↗ (new tab) (opens a new window) Google AT · DE · CH Guide Source: German
Photos for your Business Profile Official guidance on suitable Business Profile photos.
How it helps your property Our suggestion: clearly show arrival areas, actual room categories, bathrooms and shared spaces.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
Google: open original (German) ↗ (new tab) (opens a new window) Google Search Central AT · DE · CH Guide Source: German
SEO basics directly from Google Fundamentals for clear, discoverable websites without ranking promises.
How it helps your property Start by reviewing your room pages, location information and accessible booking journey.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
Google Search Central: open original (German) ↗ (new tab) (opens a new window) Bildungsministerium AT Calendar Source: German
Austrian school holidays 2026/27 Official school holiday dates to support seasonal planning.
How it helps your property Consider your guests’ source markets and add local events separately.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
Bildungsministerium: open original (German) ↗ (new tab) (opens a new window) Kultusministerkonferenz DE Calendar Source: German
German school holiday calendar School holiday calendars for Germany’s federal states.
How it helps your property Look beyond your own state: the home regions of families staying with you matter too.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
Kultusministerkonferenz: open original (German) ↗ (new tab) (opens a new window) EDK CH Calendar Source: German
Swiss school holiday calendars An overview of cantonal school holidays.
How it helps your property Check the canton and, where relevant, the municipality; do not assume one set of dates covers all Switzerland.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
EDK: open original (German) ↗ (new tab) (opens a new window) WKO AT PDF guide Source: German
Handling guest requests and complaints A guide for hotels and restaurants with examples from guest service.
How it helps your property Discuss a case with your team and agree responsibilities, follow-up and documentation.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Choosing AI tools with data protection in mind WKO guidance on selecting and using AI tools at work.
How it helps your property Clarify data types, provider terms and internal approval before use. Use anonymised examples when drafting text.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Checklists & guides Source: German
Cybersecurity and incident checklists WKO resources on prevention and responding to IT incidents.
How it helps your property Assign responsibilities, test backup restoration and keep important contacts available offline.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) BMWET AT Guide Source: German
Business succession in five phases A digital tourism guide from initial considerations to completion of a business transfer.
How it helps your property Start with an assessment: record goals, timelines, contracts and responsibilities separately.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
BMWET: open original (German) ↗ (new tab) (opens a new window) WKO AT Criteria catalogue Source: German
Hotel stars: criteria for 2025–2030 The official criteria catalogue for Austrian hotel classification.
How it helps your property Choose the appropriate property type. Self-assessment and formal classification are separate steps.
Access: Public criteria; classification and advice may have separate conditions
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) WKO AT Guide Source: German
Trade law for accommodation businesses WKO’s introduction to trade-law questions for hotels and holiday accommodation.
How it helps your property Describe your services and business model precisely before starting. Private letting and commercial operations are not equivalent.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: 8 November 2026 . Not legal advice. Check the current version with the provider.
WKO: open original (German) ↗ (new tab) (opens a new window) No matching resources. Try fewer search terms or reset the filters.
