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Legal & website

Privacy, legal notices, contracts and reliable guidance for your hotel website.

Focused on Austria, with additional resources for Germany and Switzerland. Country labels refer to the source’s scope, not its language.

Our explanations are in English. The linked original resources are in German; some providers also offer other languages.

Relevant sources and practical resources

Links open the original provider in a new tab. Reading is often free; software, licences, advice or individual downloads may require registration, membership or payment.

WKOATGeneratorSource: German

Create a website privacy notice

The WKO generator guides you through the information needed for a privacy notice. A useful starting point for your hotel website.

How it helps your property

List your booking journey, contact forms, newsletter, maps, videos and service providers first. The result must reflect your actual processes.

Access: External online guide; check access requirements when starting

Source reviewed: . Not legal advice. Check the current version with the provider.

Alternative WKO starting page (German) ↗ (opens a new window)
WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Website legal notice: requirements and examples

WKO explains website legal notices and links to its legal notice service.

How it helps your property

Have your business legal form ready. Check company and contact details against your website and booking confirmations.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Understanding cookies and consent

Guidance on necessary cookies and consent for optional services.

How it helps your property

Test your website after choosing “Reject” as well. Include maps, videos and advertising measurement.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATTemplate & legal guidanceSource: German

Hotel terms (AGBH): read the current guidance first

WKO’s central page for hotel contract terms. WKO currently highlights revisions and problematic older clauses.

How it helps your property

Do not reuse an old PDF without checking it. Read the original page’s update notes first and have your terms reviewed professionally.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Withdrawal button: room booking or voucher shop?

WKO distinguishes date-specific room bookings from undated vouchers and goods sold in a hotel shop.

How it helps your property

Austria: rules apply from 1 October 2026. Non-residential accommodation for specified dates is generally exempt; assess shop offers separately. Check German rules if you target customers in Germany.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Accessibility: website and property

Guidance on building access, digital services and guest communication.

How it helps your property

Assess the booking journey, keyboard navigation and clear room information separately from building requirements.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Displaying hotel prices

WKO guidance on showing prices, supplements and tourism taxes.

How it helps your property

Compare the website, booking form and price list using the same example booking. Do not copy an outdated tourist tax amount.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATForms & explanationSource: German

Guest register and registration requirements

WKO’s starting point for guest registers, with links to forms.

How it helps your property

Check your form version and which municipality or city authority is responsible.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATTemplateSource: German

Sample house rules for respectful behaviour

WKO guidance with sample house rules against discrimination.

How it helps your property

This is a topic-specific template, not a complete set of house rules for every operational process. Review additions individually.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
WKOATGuideSource: German

Hotel TV: rights and licensing

Guidance on hotel room television and the relevant usage rights.

How it helps your property

Record TVs in rooms and shared areas separately. Bring existing agreements to a consultation.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

WKO: open original (German) (new tab) (opens a new window)
AKMATGuideSource: German

Music at your property: AKM guidance

Information for businesses playing music publicly.

How it helps your property

Include the lobby, breakfast room, events and telephone hold music in your list of uses.

Access: Information freely accessible; licences may involve fees

Source reviewed: . Not legal advice. Check the current version with the provider.

AKM: open original (German) (new tab) (opens a new window)
EDÖBCHGuideSource: German

Privacy notices in Switzerland

The Swiss data protection authority explains the contents and preparation of website privacy notices.

How it helps your property

Do not reuse Austrian templates without checking them. Clarify any additional rules that apply to international operations.

Access: Public information; check the provider’s conditions and downloads

Source reviewed: . Not legal advice. Check the current version with the provider.

EDÖB: open original (German) (new tab) (opens a new window)
Hotelverband Deutschland (IHA)DEResource directorySource: German

Hotel guides and publications for Germany

A searchable publications directory from the German Hotel Association.

How it helps your property

Check the date, federal state, price and access conditions before choosing a document.

Access: Mixed offering: some publications require payment or membership

Source reviewed: . Not legal advice. Check the current version with the provider.

Hotelverband Deutschland (IHA): open original (German) (new tab) (opens a new window)

Check the context before use

This collection is editorial guidance from my-bookings, not legal advice or confirmation that your property meets every requirement. The source, country, current version and your specific circumstances matter. External resources are neither embedded nor presented as our own templates. Selection and source review: 8 November 2026.

Cross-border offers may involve more than one legal system. Country filters do not replace this assessment. An English explanation does not change the jurisdiction of the original resource.

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