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Support for clear messages and professional handling of guest requests.
Focused on Austria, with additional resources for Germany and Switzerland. Country labels refer to the source’s scope, not its language.
Our explanations are in English. The linked original resources are in German; some providers also offer other languages.
Links open the original provider in a new tab. Reading is often free; software, licences, advice or individual downloads may require registration, membership or payment.
A guide for hotels and restaurants with examples from guest service.
Discuss a case with your team and agree responsibilities, follow-up and documentation.
Access: Public information; check the provider’s conditions and downloads
Source reviewed: . Check the current version with the provider.
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EXTRA RESOURCES FROM MY-BOOKINGS
Our own practical resources. Adapt them to your property; they are not a legal or technical assessment.
EXTRA RESOURCES FROM MY-BOOKINGS
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This collection is editorial guidance from my-bookings, not legal advice or confirmation that your property meets every requirement. The source, country, current version and your specific circumstances matter. External resources are neither embedded nor presented as our own templates. Selection and source review: 8 November 2026.
Cross-border offers may involve more than one legal system. Country filters do not replace this assessment. An English explanation does not change the jurisdiction of the original resource.
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