Bookings
See which rooms are available or occupied.
MY-BOOKINGS · SIMPLY EXPLAINED
Less work.
More time for your guests.
You rent out rooms or apartments. my-bookings helps you organise bookings and daily tasks. Here we explain the main things, step by step.
An additional explanation in plain language. This is not a certified easy-read version. All detailed information remains available.
1. For people who look after guests.
my-bookings is for hotels, apartments, holiday rentals and property managers. You can also organise several buildings together.
Our team is based in Austria. We have worked with hosts since 2006. When you need help, you speak with people.
Meet our team2. One place to organise your work.
You open my-bookings in a web browser. There you can see bookings and organise your work. You need an internet connection.
PMS is short for property management system: software for managing accommodation. “Cloud” means you access the system over the internet.
We set up the system for your property. Additional features are not automatically included in every offer.
All features in detail3. What my-bookings can do.
Guests
Send information and prepare for arrival.
Payments
Manage invoices and check payment status.
Team
Plan tasks such as housekeeping.
All 25 features with explanations
Cash register for your property
When guests pay on site, the process should fit your booking operation. my-bookings connects the recording of relevant revenue with invoicing, the cash book and connected cash register services. That means fewer separate steps at reception.
Read the detailsAutomated invoicing
An invoice should belong to the right transaction without creating another data-entry task. my-bookings supports document creation from your booking and payment workflows and connects these processes with easybill through its interface.
Read the detailsAutomatic cash book
Daily income and expenses extend beyond room nights. The cash book in my-bookings helps you record cash movements in an organised way and prepare them for further accounting work.
Read the detailsCredit card checks and charging
Having a card on file does not mean a later payment will succeed. my-bookings supports configured card checks and charges through connected payment providers, helping you handle payment activity in the context of each reservation.
Read the detailsOccupancy-based heating control
Between departure and the next arrival, an empty apartment does not always need the same heating settings as an occupied one. Supported Netatmo technology lets heating controls work with occupancy and planned stays.
Read the detailsDocument management
Rental agreements, house rules and individual arrangements are part of many stays. my-bookings supports preparing these documents through templates and information already available in the reservation.
Read the detailsAutomated guest communication
Explain arrival, request missing details and follow up after departure: many guest messages repeat similar information. With my-bookings, you prepare the content and define when and under which conditions it should be sent.
Read the detailsLocks and key boxes
my-bookings connects TTLock, Loxone, Nuki and other supported locking systems with your reservation. Automatic access codes and prepared arrival information bring booking and access together for hotels, apartments and holiday rentals.
Read the detailsOccupancy and reservation planning
The occupancy plan brings availability and reservations into one shared view. Whether you are handling a last-minute enquiry, upcoming arrivals or the next few weeks, you can work with an overview of your units.
Read the detailsiCal synchronisation
Not every platform offers a complete interface. iCal links let you share calendar information for your units with supported external calendars or platforms, helping them take occupied dates into account.
Read the detailsChannel Manager for Hotels & Apartments
Booking.com, Airbnb, Expedia and your own website are part of the same business. The my-bookings channel manager connects supported channels with central management of reservations, rates and availability.
Read the detailsRevenue and rate management
Demand, seasons and occupancy change over time. my-bookings can connect with supported revenue and rate management solutions so their proposed or configured rates feed into your central pricing operation.
Read the detailsDirect bookings on your website
Guests visiting your website should be able to book their stay there. The my-bookings booking calendar adds a direct reservation route connected with availability and the follow-up processes configured for your property.
Read the detailsCleaning lists and housekeeping planning
Preparation between stays needs to be coordinated. my-bookings supports cleaning lists and housekeeping plans so upcoming tasks can be organised around the booking situation at your property.
Read the detailsStatistics and reporting
Which arrivals are due? How is occupancy developing? Which records does accounting need? my-bookings provides reports for different responsibilities using the information already available in your operation.
Read the detailsOwner statements
Managing units for other owners means accounting for different commercial agreements. my-bookings supports this process through configured rules for each owner and a shared source of operational information.
Read the detailsKey handover management
A personal welcome, key box or digital access should fit your guests. my-bookings helps connect your chosen handover process with the booking and the information guests need before arrival.
Read the detailsIndividual payment automations
Deposits, remaining balances and agreed payment dates are part of your booking model. my-bookings lets supported payment workflows be configured around those conditions and connected with the reservation.
Read the detailsVouchers and promotion codes
An offer for returning guests or a seasonal campaign is easier to organise when codes are managed centrally. my-bookings supports promotion codes as an addition to your direct booking route.
Read the detailsDigital guest registration
Guests can provide required registration information before their stay. The electronic guest sheet in my-bookings supports this process and can be connected with prepared arrival messages.
Read the detailsPost-stay guest feedback
How did guests experience their stay? The offered feedback system helps you request structured responses and ask questions relevant to your accommodation and the service you provide.
Read the detailsIncoming payment management
Incoming payments and issued invoices belong together. my-bookings supports matching receipts to the corresponding documents in easybill, making routine reconciliation easier to organise.
Read the detailsPromaApp: Housekeeping app for hotels & apartments
Bookings, apartments and cleaning on the go: PromaApp connects your team with my-bookings. For Android, iPhone and iPad.
Read the detailsUser and permission management
Reception, housekeeping, accounting and owners have different responsibilities. User and permission management in my-bookings lets you configure access to menu items and functions around those responsibilities.
Read the detailsSEO and marketing for your property
Your own website can explain what makes your accommodation distinctive and how guests can book directly. Alongside its management software, my-bookings offers support with online presence, content and marketing.
Read the details4. From booking to departure.
A booking enters the system through your website, a connected channel or your own entry. You check the details.
Messages, payments and tasks can then follow your rules. During setup, you decide what happens automatically.
- Receive booking
- Prepare arrival
- Look after guests
- Departure & cleaning
5. What is a channel manager?
A channel manager connects your booking management with booking websites such as Booking.com and Airbnb.
When a new booking arrives, the system updates availability on connected channels. The data it transfers depends on the connection.
The connection must be set up correctly. Updates can also be delayed. There is therefore no absolute guarantee against overbooking.
Channel manager explained in detail6. What is an integration?
An integration connects two systems. It helps them share data, so you need to enter the same details less often.
Examples: TTLock and Loxone can support access control. Payment providers help with online payments. PriceLabs and Smartpricing support price planning.
You may need compatible devices, contracts or separate accounts. Other providers may charge additional fees. We check the requirements before you start.
All listed partners and connections
- TTLock / TT-Lock
- Loxone
- Nuki
- Glutz
- ASSA ABLOY
- Grundmann
- Koch Sicherheitstechnik
- Essecca
- Automat Schlüsselmanagement.at
- Netatmo
- Booking.com
- Airbnb
- Expedia
- Feratel
- Hotelbeds
- Apartment.at
- HousingAnywhere
- Beds24
- NextPax
- iCal
- PriceLabs
- Smartpricing / Smartness
- REV’n’YOU
- Stripe
- Unzer
- PAYONE
- PayPal
- easybill
- Chatlyn
- Minut
- RoomChecking
- firmensms.at
- A-Trust / e-tresor
- Gästemeldung: Wien & Feratel
7. How we work together.
- We discuss your property and your questions.
- You receive a quote with services and costs.
- We set up the agreed features together.
- You and your team receive training.
- We support your start and help with questions.
You do not need to make every decision at once. A demo is a no-obligation demonstration of the software.
Setup and switching in detail8. What does my-bookings cost?
The monthly fixed rate depends on the number of rooms or apartments. You choose the agreed pricing model.
| Units | Fixed rate | Alternative |
|---|---|---|
| 1–9 | 45 € | 15 € + 3 % |
| 10–49 | 35 € | 14 € + 2 % |
| 50–99 | 25 € | 12 € + 1.5 % |
| from 100 | 19 € | 11 € + 1 % |
With the alternative, a percentage is added to the base rate. We agree exactly what the percentage applies to in your quote. Property management pricing is available on request.
Basic setup with two half-days of training costs 850 € once. Additional support, if agreed, costs 69 € per hour.
Other one-time setup costs
- SMS service (firmensms.at): 350 €
- easybill.de: 950 €
- Cash register (A-Trust/e-tresor): 200 €
- Locking and access systems: 350 €
- Responsive CMS website: from 3.500 €
- NextPax: 450 €
All prices are for businesses and exclude statutory VAT. Hardware, recurring third-party fees and individually agreed services may cost extra.
There is no minimum contract term or cancellation fee. You can cancel by email at the end of the current calendar month. The email must arrive by the final calendar day of that month. Support within fair-use terms is included.
Pricing, calculator and full terms · Read terms9. We are here to help.
You can write or call. You do not need to hear or speak to make an enquiry. Let us know which way of replying suits you.
Support: Monday to Friday, 9 am to 6 pm, Vienna time. You can send a message at any time.
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