Booking information for relevant messages
The documented connection uses placeholders for name, category, party size, arrival, departure and apartment address. Messages can therefore describe the actual stay. The published use case concerns checkVIENNA; your property’s scope is configured separately.
Plan the communication route
Decide which information belongs in email and which belongs in another channel. Avoid contradictory or duplicate confirmations from different systems. Your team should know where replies arrive and who handles open questions.
Review templates and account configuration
You need appropriate accounts, an enabled API connection and configured message templates. Channels, sending conditions and costs depend on your Chatlyn agreement and configuration. Not every provider feature is automatically part of the PMS connection.
Start with a test reservation
Check recipient, language, placeholders and send timing. Also verify how reservation changes affect prepared communication. Activate the agreed automation after this test has passed.
